Shipping & Returns

RTM Shipping & Returns
Table of contents:
Article 1. Delivery
Article 2. Returns : Non-Compliance – Withdrawal
Article 1. Delivery

1.1 RTM will make its best efforts to deliver Products as soon as possible.
Products are delivered to the shipping address indicated by the Buyer at the time of the order and by default to his home address. Any modification concerning the shipping address or any other information communicated by the Buyer for the delivery, must be notified in writing or by email to the Seller, to be effective and taken into account by the Seller. Any additional costs or time resulting from this modification will be borne and remain under the sole responsibility of the Buyer.
The ordered Products are delivered accompanied by the corresponding invoice and, if applicable, the necessary documents for deliveries outside mainland France.
For all deliveries in mainland France, the Seller uses the La Poste distribution network by default with one of the shipping formulas proposed by La Poste depending on the characteristics of the Products to be shipped, unless the Buyer decides otherwise when placing the order and informs the Seller with all the necessary details.
For any delivery outside mainland France, the Seller will offer the Buyer a transport solution, the most suitable according to the nature and specificities of the order, which must be confirmed by the Buyer at the time of the order. No delivery will be possible before the final validation of the transport solution.
RTM declines any responsibility for any delay or non-delivery, attributable to La Poste, the carrier or another distributor and their assigns and, in any event, in case of Force Majeure as defined in Article 11.1 below.

1.2 Receipt of the order
Upon receipt of the order, the Buyer must verify the conformity of the Products received; any anomaly such as: Missing, incomplete or damaged product and any significantly damaged package, must be notified immediately to the carrier according to its specific rules, and in any event to RTM:
- By letter to: RTM Industries 53, rue de la Division Leclerc – 50300 AVRANCHES,
- By email: duplication.orders@recordingthemasters.com
- By telephone: 33 (0)2 33 68 68 00.
The provisions of Article 7 below shall apply to the exclusion of any other obligation incumbent on RTM.

1.3 Tracking deliveries
For tracking deliveries, RTM informs the Buyer by email of the partial or total shipment of his order and, where applicable, the tracking number of the parcel on the carrier's website.
RTM makes its team of professional sellers available to the Buyer, either at the email address: duplication.orders@recordingthemasters.com, or by phone: 33 (0)2 33 68 68 00.

Article 2. Returns: Non-compliance - Withdrawal
2.1 Deadline
The Buyer has a period of 15 days, from the date of receipt of the delivery, to return the Products ordered to RTM, either because of their non-compliance with the order as stipulated in Article 6.2 or under his simple right of withdrawal and, in this case, without no obligation of motive or cause. This period is extended to 30 days for any Product whose delivery has taken place outside the territory of the European Union, with the exception of Switzerland and Norway.
Beyond this period, RTM is under no obligation towards the Buyer regarding the order and the Product(s) ordered, except in the framework of the warranty and after-sales service obligations incumbent on RTM as stipulated in Article 8 below.

2.2 Procedure
In all cases, the Buyer is obliged to return the Product(s) concerned to RTM, in the same condition as that of their initial delivery, along with their accessories, all the elements that together form a Product (ex: top and bottom) and their complete packaging or packing, accompanied by documents completing the initial delivery (invoice, etc.), and for cases of return for non-compliance, proof of non-compliance of the order and of their notification to RTM.
The return transport conditions will be the same as those for the initial delivery, in particular for the choice of the carrier or distributor, unless otherwise agreed between the Parties.
The Buyer undertakes to communicate to RTM all relevant information relating to the return of the Product(s) and to provide any necessary assistance.

2.3 Consequences
Subject to the stipulations above, RTM proceeds, at its expense, either with a standard exchange, within the limits of available stocks, or the reimbursement of the order, at the choice of the Buyer.
In cases of return for non-compliance, RTM bears the cost of shipping and returning the Product(s); in cases of return for withdrawal, these costs are borne by the Buyer.
In all cases of return giving rise to a standard exchange, the shipping and delivery costs are borne by the Buyer.
In all cases of return giving rise to a refund, RTM makes the refund using the same method as the one used by the Buyer to pay the order, and as soon as possible.
However, in the event of a return following the exercise of the right of withdrawal, if it is established that the Product(s) concerned, their accessories and their packaging or packing have been altered or damaged by Buyer, RTM reserves the right not to reimburse the Buyer.
In all cases of return, the obligations of RTM stipulated by the above provisions are exclusive of any other obligation towards the Buyer and impose no other charge on RTM, particularly in case of damage or injury, direct, material, indirect or non-material, consecutive or not, invoked by the Buyer.
DELIVERY TERMS
RTM’s delivery method
RTM has chosen to charge you the actual delivery costs based on weight and destination. Transport has a cost and we negotiate the best shipping costs with various service providers for your benefit.
RTM declines any responsibility for delivery delays attributable to the chosen service provider.
France and international - Delivery by COLISSIMO:
• Delivery times: 2 to 3 days in mainland France (excluding weekends and public holidays), minimum 4 days outside France from collection of the package.
• In this case, the collection of packages from RTM’s logistics provider is carried out from Monday to Friday at 4:30 pm.
• You will receive your parcel at home, and if you are absent, the postman will leave a notice in your mailbox and you will have to go to the Post office to collect your package.
• Carrier’s website: www.colissimo.fr
International - Delivery by UPS:
• Delivery times: 2 to 5 days in Europe (excluding weekends and public holidays) from collection of the package (standard size), 2 to 9 business days outside Europe.
• In this case, the collection of packages from Mulann or its logistics provider is carried out from Monday to Friday at 3:00 pm.
• If your are absent, a UPS delivery notice will be left in your mailbox, indicating your nearest parcel collection point so you can collect your package.
• Carrier’s website: www.ups.com

CONDITIONS OF RETURN AND EXCHANGE
Conditions of return
We sincerely hope that you will be completely satisfied with your purchases from RTM.
However, if you wish, you have 30 days from the date of delivery, to return one or more items for exchange or refund. However, the shipping costs for the return of one or more items remain your responsibility. Products must be returned to us unused, in their original packaging and with the labels.
What should I do when an item is defective upon receipt?
If, unfortunately, you receive a defective article, please send us a photo by email and we will open a procedure to process your claim. . This procedure will be done by exchange of emails.
If an article becomes defective after a certain period and certain use, please contact our after-sales service before returning the article.
In all cases, please do not hesitate to contact us by phone on 02.33.68.68.00 or by email at duplication.orders@recordingthemasters.com
How do I return an item for a refund?
Please contact us by phone on 02.33.68.68.00 or by email at duplication.orders@recordingthemasters.com before returning your product. If, after agreement of both parties, you return a product to us, please attach the invoice to the package and send it to the following address:
RTM Industries
53 rue de la Division Leclerc
50300 Avranches
France
Please note that the goods returned remain your responsibility until they are delivered to RTM. We recommend that you choose a delivery method with a tracking number and which, depending on the value of the product(s), can also be insured.